日本語We hope youll browse the pages and dig deeper on topics that pique your interest. Each state has its own regulations on whether electric companies can disconnect your power in the winter, and some electric companies have their own policies. No disconnect for seriously ill, disabled. American Electric Power has named Michelle Marsh vice president, Safety and Health, effective March 4. However, if you're moving to another AEP Ohio address, use our transfer service form. Rhode Island Public Utilities Commission (. Municipals, electric co-ops and public utilities cannot disconnect utility service to a household where a member of the household has been called into active duty if, Consumer line: 651-296-0406 or 800-657-3782. Information on other non-recurring fees is Regulated utilities must get PSC approval for disconnect. Consumer line: 225-342-4404 (Baton Rouge) or 800-256-2397. 21 day disconnect delay if household member is certified as seriously ill. Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. Must have a termination notice and have been refused utility service; appliied for HEAT and Red Cross energy assistance and make a good faith effort to pay utility bill on a consistent basis during moratorium. Customers who utilize the Winter Reconnect Order must enter into an extended payment plan on their remaining balance. In addition, the customer must pay one-twelfth of any billings from the date application is made through March 15th. Need help paying your bill or service with your account? Customer is required to negotiate a payment plan. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. Disconnect is not allowed unless arrears are more than $125 for gas non-heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. No disconnection if customer agrees to and adheres to payment plan. Disconnection is prohibited if customers agrees and adheres to payment plan. Disconnection is delayed for 30 days, with one renewal, if medical emergency. Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. Please start a new service to your meter so that comes with swepco. The low temperature threshold does not apply if an energy utility offers a Commission-approved winter protection program. There are also rules prohibiting disconnection of service for certain medical reasons. A medical certificate will prevent disconnection up to 6 months for non-chronic condition, up to 12 months for chronic condition and requires the customer to set up a payment plan. AEP Ohio is temporarily suspending all disconnections for non-payment as the coronavirus continues to spread in our communities. Butte, MT 59701. No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). Updated 4:00 PM ET on Mar 03 Market data provided by Q4 Inc. 2022 Q4 Earnings Release Cookie Settings| If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. PUC approval is needed to shut-off elderly 65 or older. If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. You're in the right place. Utility must provide affidavit to the Commission that disconnect will not endanger the health of any household member. No disconnect for elderly or disabled when temperature is >95, or medical emergency. Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. Customer who provides certification from licensed physician and surgeon that service termination will be lifethreatening and who is unable to pay in normal period shall be permitted to amortize over a period not to exceed 12 months. No disconnect during protection dates if customer agrees and adheres to payment plan. National Center for Appropriate Technology (NCAT) 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. 4-6101; 702-486-2600 (Vegas); 775-684-6100 (Reno). Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. Customer must pay bill in installments within the next 90 days. NOTE: These policies may not apply to all utilities in your state. Sitemap Limit the use of My Sensitive Info | DfuSe Ir Target Flipper Zero F7,q $q U Qj }j j j j !O j O j i Ej G G G G G Ii Ui ai mi yi i 'i k j 9 H %i 1i =i i . 3040 Continental Dr. Is AEP energy a competitive energy provider? Consumer line: 502-564-3940 or 800-772-4636. The utility must attempt to make a payment plan with the customer before termination. All residential customers can have power restored with a down payment. Service cannot be disconnected if customer agrees and adheres to payment plan. Disconnection is delayed if detrimental to existing medical condition, written certification to utility can be renewed every 180 days as needed. No disconnect (Nov-March) if customers agrees to payment plan. Consumer line: 208-334-0300 or 800-432-0369. Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. 1996-2023 American Electric Power Company, Inc. All Rights Reserved. No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. 30 day delay and 30 day extension possible in case of life threatening condition. If you continue to use this site we will assume that you are happy with it. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. Callers claiming to be AEP Texas employees are contacting businesses and residents, threatening to disconnect their electric service unless an immediate payment is made. Utilities are required to offer payment plans to customers in danger of disconnection. Consumer line: 603-271-1172 or 800-852-3793, Ban on disconnection for customers receiving Lifeline, LIHEAP, TANF, SSI, PAAD or GA or households unable to pay overdue amounts because of unemployment, medical expenses, or recent death of spouse. Residential service will not be disconnected if at 8 A.M. on the scheduled disconnection day, a National Weather Service Heat Advisory or Excessive Heat Warning is in effect for the county of the scheduled disconnection. Cannot disconnect any day when the temperature at 8 a.m. is below 32 F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled. During the delay the customer is expected to agree to a payment plan. Disconnect shall be postponed for 21 days due to the medical condition of an occupant. Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. Billing and Financial Hardship We are proactively contacting customers ahead of resuming disconnections which were temporarily suspended beginning March 13 to help them set up payment plans and provide other options to prevent disconnections. Disconnect is prevented if customer agrees and adheres to payment plan. Required Internet Posting | 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you, This online function is currently only available to residential customers. Before you start, make sure you're not a current customer. 30 day disconnect delay if detrimental to health, must have physician certification. Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. Consumer line: 317-232-2712 or 800-851-4268. If you have forgotten your security code, please call 888.710.4237. Prohibited when heat advisory from the National Weather Service is in effect. Consumer line: 888-782-8477 (electric) 512-936-7120 (Austin electric); 515-463-7164 (gas). It has been in business for over a century, starting operations way back in 1906. Medical certification may be renewed three times in 12 months. The 30-calendar day delays may be consecutive. Must have a termination notice and have been refused utility service; appliied for HEAT and Red Cross energy assistance and make a good faith effort to pay utility bill on a consistent basis during moratorium. Our new format is informed by users. Turn off electricity at your address and close your account. Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium. No disconnect if customer is on a payment plan. Money and Energy Savings for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Disconnection is delayed 60 days with certification of medical emergency, may be renewed every 60 days as necessary. Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. With an AMI Utilities are required to offer a payment plan. The notice must include the intended . There are also rules prohibiting disconnection of service for certain medical reasons. November 1-March 31 - Cold Weather Rule (CWR). Utilities are prohibited from terminating service to low-income households where occupants present certification that a household member is seriously ill or is an infant under 12 months of age. If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. Report a Problem. 10K - 2021. Do not Sell or Share My Info. During the moratoria, customers must enter into negotiated payment plan, pay 1/12 of arrearage, 1/12 of current bill and disconnection, reconnection and deposit if applicable and apply for energy assistance funds. Eligible senior citizens participating in Winter Protection are not required to make specific monthly payments between November 1 and March 31. Low-income "hardship" policy - customers are entitled to have gas heat and electric service turned on between 11/1 and 5/1, even if they owe the utility company money. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. Connecting service with an existing meter Final bills and disconnection of service Service reconnection after disconnection for non-payment See your electric bill to find the phone number of your REP. Find a Retail Electric Provider (REP) or call 866.PWR.4.TEX (866.797.4839) for help choosing a REP. Services on AEPTEXAS.com No termination if National Weather Service issues a heat advisory or excessive heat warning. Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled. However, smaller water, gas, electric and wastewater. Disconnection is prohibited if customer agrees and adheres to a payment plan. Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months. Prohibited for customers who can prove extreme financial difficulty or medical emergency and agree to payment plan. The winter reconnect order is issued on an annual basis by the Public Utilities Commission of Ohio. If you or someone you know needs assistance, we can help. Customer must pay bill in installments within the next 90 days. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the county of the scheduled disconnect, such disconnects are suspended. Three utilities. Choose an option below: See our strategy for a sustainable future or download our Corporate Accountability Report at AEPSustainability.com, AEP Energy is a competitive retail energy provider for over half a million customers. In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. Commission approval is required for disconnection to medical emergency customers. 1 ago. Other than LIHEAP documents uploaded by the Department of Health and Human Services (HHS) or the LIHEAP Clearinghouse, the contents of the LIHEAP Clearinghouse website do not necessarily reflect the views or policies of HHS, nor does the mention of trade names, commercial products, organizations or program activities imply endorsement by the U.S. Government or compliance with HHS regulations. If you do not remember your login credentials, please click here. View a table of state seasonal termination protections only. . At AEP, we hire bright, enthusiastic people with diverse skills, talents, and ideas to serve our more than five million customers across 11 states. No disconnect if customer agrees to payment plan. If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan. New Hampshire - Approval from the state is needed to shut-off elderly customers 65 or older during November to April. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Temperature based. The General Assembly is continuing a ban on service disconnections for the most vulnerable Dominion Energy customers through March 1, 2022. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. A customer who agrees to a levelized billing plan will not be disconnected after April 1st. Due date for utility bills extended to 22 days. Utilities are required to offer a payment plan. Termination would be postponed 30 days if adverse effect on a resident's illness or disability; certification by licensed physician required. 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) salesforce sandbox url format. On May 19, DC Council passed additional legislation requiring electric companies to: (i) make payment plans available to eligible customers with a minimum term of one year, unless the customer requests a shorter term; (ii) waive any fee or penalty arising from the payment plan; (iii) not report to a credit agency that the customer's account is delinquent; and (iv) notify all customers of the payment plan's availability. Utilities are required to offer payment plans to customers in danger of disconnection. Prohibited when heat advisory from the National Weather Service is in effect. Disconnection is prohibited if customer agrees and adheres to a payment plan. Consumer line: 617-737-2836 or 877-886-5066. Customer Service: 1.800.MY.CIRRO (1.800.692.4776) For Sales and Service: 7 days a week, 7 a.m. to 10 p.m. CST . Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. No disconnect if illness would be aggravated, need statement from doctor. Service cannot be disconnected if customer agrees and adheres to payment plan. Consumer line: 800-522-2404, Salem: 503-378-6600. Disconnect prohibited if customer agrees to a payment plan. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. Gas and utilities cannot be shut off if the lack of the utility creates a life-threatening situation. No disconnect for customers who enter into a payment plan. Consumer line: 800-524-0795 or 217-782-2024 (outside Illinois). Qualified customers are those who receive benefits from LIHEAP, Food Stamps, WIC, Medicaid or Transition Employment Assistance. If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. Consumer line: 866-380-9816 or 919-733-9277. Shale Oil and Gas Location. To initiate electric service at a new address, you can use your existing REP or select a new one. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days.
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